Alice Osborn

Write from the Inside Out

Phone Calls or Email?

Posted by on May 19, 2013

Phone Calls or Email?

famale holding an open flip phoneHow do you best connect with your clients? Are you a phone or an email person? I’m definitely an email person and here’s why!


  • I only learned about how greet on the phone AFTER I was rude to my flute teacher at age 11. Instead of saying, “Hi, this is Alice. How are you?” I launched into, “When is my flute lesson!” Of course my mom witnessed this shameful episode and I had to call Ms. Kilpatrick back immediately and apologize. To avoid my son going through the same humiliation, I coach him how to greet on the phone before he calls anyone.


  • After college I held several low paying receptionist jobs (that’s an oxymoron, right?) and also did a lot of phone recruiting when I was President of the Virginia Tech Alumni Chapter in Charleston. I think making phone calls brings on these flashbacks. I also made a lot of calls when I was a makeup lady, but these weren’t as bad.



  • Back when I became a mom over a decade ago, any phone call would bring my kid out of his slumber and turn him into a banshee. So I stopped calling folks and became an email junkie. I still avoid calls when my kids are at home and if this isn’t avoidable, I lock myself up in the upstairs bathroom or garage or car so they can’t find me.



  • As a writer and introvert (ha, another oxymoron!) I prefer gathering my thoughts up on paper first before I go all improv on the phone.



  • I feel that phone calls can waste time and you can get to the point faster via email. I have my phone on “silent” and if someone leaves a message, that message pops up on my email thanks to Google Voice.



  • I screen all of my calls unless that person’s name pops up on my Caller ID. I never pick up out of area calls unless I know them; I’m so afraid of spam. If it’s a “real” person I call them back immediately and know what they need based on their message.



When are phone calls better than emails:


  • You can get info fast and not waste time on writing emails or long texts.


  • When getting to know clients, phone calls and Skype video chats are definitely better



  • Depending on if the other person is a Baby Boomer or a Mature, phone calls do help build rapport and trust. On the other hand, if the person is a Generation X or Millennial, then emails or texts (respectively) are best.



Your Turn:
Do you prefer emails or phone calls and why? I want to hear from you!